Returns & Exchanges
At Peter Lehmann Wines, we strive to ensure every bottle reaches you in perfect condition; however, if your order is damaged or if you receive the incorrect vintage, we offer a comprehensive replacement or refund policy within 30 days of purchase.
Contact Customer Support
Email our cellar door team within 30 days of delivery with your order number and details regarding the specific wines you wish to return.
Provide Proof of Issue
Attach clear photographs of any breakage, shipping damage, or incorrect labels to help our quality control team verify the claim.
Secure the Shipment
Once approved, pack the remaining bottles back into their original protective cardboard dividers to prevent further breakage during transit.
Receive Refund or Replacement
After we receive and inspect the returned goods, we will issue a full refund to your original payment method or dispatch a replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing